Refund Policy

1. General Policy

All voucher purchases on Vouchline are final. When you buy a voucher, you are purchasing a prepaid credit redeemable at a specific merchant under the terms described in the offer. Because merchants rely on these sales to plan inventory, staffing, and promotions, we cannot offer refunds as a general rule.

We encourage you to review offer details, terms, expiration dates, and any restrictions carefully before completing your purchase.

2. Eligible Exceptions

We will issue a refund in the following situations:

Merchant Fails to Honor a Voucher

If you present a valid, unexpired voucher and the merchant refuses to honor it without a legitimate reason, you may request a full refund. We will investigate by contacting the merchant and reviewing the circumstances before processing the refund.

Campaign Cancelled Before Redemption

If a merchant cancels a campaign or closes their business before you have had an opportunity to redeem your voucher, you are entitled to a full refund. In most cases, we will process these refunds automatically and notify you by email.

Duplicate or Erroneous Charges

If you were charged more than once for the same voucher or charged for a purchase you did not authorize, contact us immediately. We will review your transaction history and issue a refund for any confirmed duplicate or erroneous charge.

3. How to Request a Refund

To request a refund under one of the eligible exceptions above:

1. Email support@vouchline.com with the subject line "Refund Request."
2. Include your order number, the voucher in question, and a description of the issue.
3. If the merchant refused to honor your voucher, include the date and location of the attempted redemption.

We aim to acknowledge all refund requests within 2 business days.

4. Refund Processing

Once a refund is approved, here is what to expect:

• Refunds are issued to the original payment method used at checkout.
• Processing takes 5 to 10 business days depending on your bank or card issuer.
• You will receive an email confirmation when the refund has been initiated.

5. Non-Refundable Situations

Refunds will not be issued in the following cases:

• You changed your mind after purchasing a voucher.
• The voucher expired before you redeemed it.
• You did not meet the conditions or restrictions listed in the offer (for example, minimum party size or blackout dates).
• The voucher was partially redeemed.

6. Chargebacks

If you file a chargeback with your bank instead of contacting us, we may be unable to assist you further until the dispute is resolved. We strongly recommend reaching out to our support team first, as we can often resolve issues faster than the chargeback process.

7. Contact Us

For refund questions or to submit a request, email us at support@vouchline.com